Terms & Conditions

HastaBazaar is operated by Hasta Bazaar Private Limited (हस्त बजार प्राइभेट लिमिटेड), incorporated in Nepal under the Companies Act, 2063 and registered with the Office of the Company Registrar, Nepal under registration number 406171/83/84. Registered office: Birgunj Metropolitan City, Ward 11, Parsa, Madhesh Province, Nepal.

References to “HastaBazaar”, “we”, “us” and “our” in this policy mean Hasta Bazaar Private Limited, unless the context states otherwise. Current company and PAN details are available on our Legal & Policies page.

Welcome to HastaBazaar. These terms govern shopping, accounts and use of our marketplace. By placing an order or registering an account, you agree to the terms presented to you at that time.

Our marketplace

HastaBazaar connects customers with independent sellers. Sellers are responsible for their products, listing information and fulfilment obligations. HastaBazaar manages the marketplace and supports order enquiries, complaints and resolutions. Our role as a marketplace does not remove our responsibilities to customers under law.

Accounts and acceptable use

You must be at least 18 years old and legally able to enter into an agreement to open an account or place an order. Purchases for someone under 18 must be made by a parent or guardian.

Provide accurate contact, delivery and payment information. Keep your account credentials confidential and tell us promptly about suspected unauthorised use. You are not responsible for losses caused by HastaBazaar's own security failures merely because they involve your account.

Fraud, impersonation, payment abuse, false orders, harassment, malicious software, unauthorised access and unlawful use of the marketplace are prohibited.

Products and descriptions

Product listings must accurately describe the item, materials, size, quantity, price, origin and relevant care or safety information. Warranty and customisation terms must be disclosed before purchase.

Handmade products can have small variations in colour, texture or finish when these are consistent with their description. Such variations do not excuse defects, incorrect materials or a product that differs materially from what was ordered.

Prices, payments and orders

Prices are stated in Nepalese rupees. Applicable product taxes, delivery charges, discounts and the total payable must be disclosed before you confirm an order. No additional amount can be charged without your agreement.

Use only the payment methods offered during checkout. An order acknowledgement confirms receipt of your request; an order acceptance confirms that it will be fulfilled. Payment alone does not permit a seller to substitute a different product or change the agreed price. You are entitled to a receipt or invoice for your payment.

An order that cannot be fulfilled because of unavailable stock, an uncorrectable listing error or a legal restriction will be cancelled and any payment refunded. We will explain the reason. We will not change an accepted order without your agreement.

Delivery, returns and refunds

Our Shipping & Delivery Policy and Return, Exchange, Cancellation & Refund Policy form part of your purchase terms. No seller-specific condition can reduce the protections in those policies or your legal rights.

Reviews and content

Reviews must reflect genuine experiences. Fake reviews, undisclosed paid endorsements, threats and publication of another person's private information are prohibited. A review will not be removed solely because it is negative.

You retain ownership of content you submit. You give HastaBazaar permission to display, format and reproduce that content as needed to operate and promote the relevant listing or marketplace service. You must have the necessary rights to anything you upload. Private messages and verification documents are not promotional content.

Account restrictions

We may restrict an account or remove content to address fraud, safety risks, unlawful activity or a breach of these terms. We will explain the reason and provide a way to request review, unless disclosure is legally prohibited or would compromise an investigation. Restrictions do not cancel valid refund claims or other outstanding obligations.

Complaints, legal rights and changes

For assistance or complaints, email support@hastabazaar.com with your order or account details. You remain free to approach the competent consumer authority or court in Nepal.

Nepalese law governs these terms. Nothing here excludes a responsibility or remedy that cannot lawfully be excluded. Updated terms apply prospectively and do not reduce rights attached to an existing order. Material changes affecting an ongoing account will be communicated before taking effect.