Shipping & Delivery Policy

HastaBazaar is operated by Hasta Bazaar Private Limited (हस्त बजार प्राइभेट लिमिटेड), incorporated in Nepal under the Companies Act, 2063 and registered with the Office of the Company Registrar, Nepal under registration number 406171/83/84. Registered office: Birgunj Metropolitan City, Ward 11, Parsa, Madhesh Province, Nepal.

References to “HastaBazaar”, “we”, “us” and “our” in this policy mean Hasta Bazaar Private Limited, unless the context states otherwise. Current company and PAN details are available on our Legal & Policies page.

This policy explains delivery arrangements for orders placed through HastaBazaar.

Delivery availability and charges

Delivery is available to the locations accepted for your order. The delivery charge and expected delivery date or period must be disclosed before you place the order. We do not promise delivery to an address that has not been accepted.

Orders containing products from different sellers may arrive separately. Separate delivery charges must be included in the total shown before purchase.

Preparation and dispatch

Preparation time and transport time are different. A made-to-order product's preparation period must be stated in its listing or agreed order details. Sellers must meet the preparation and dispatch commitments accepted with the order.

Order and dispatch updates are sent through the contact details provided for the purchase. Tracking details are supplied where the delivery service provides them.

Delivery information

Provide a complete address, a working phone number and any essential access instructions. Tell us promptly about a correction. Changes after dispatch depend on the parcel's location and the delivery service's ability to redirect it; any lawful additional charge requires your agreement.

A parcel must be handed to you or a person you have authorised to receive it. Leaving it unattended requires your authorisation. A tracking status alone does not resolve a genuine non-delivery complaint.

Delays and unsuccessful delivery

We will notify you of a known material delay and explain the available options. A revised delivery date requires your agreement. Where delivery fails or you are legally entitled to cancel because of delay, we will arrange the appropriate refund.

When an attempt fails because the address is incorrect or the authorised recipient is unavailable, we will contact you about the next step. Any lawful redelivery cost must have been disclosed before purchase and confirmed before the additional service is arranged.

You will not be charged an additional delivery fee to correct an error caused by HastaBazaar, the seller or the delivery provider.

Missing, damaged or incorrect parcels

Email support@hastabazaar.com with your order number and the issue. Keep available packaging and photographs to help us investigate. An unboxing video is not required.

We will coordinate the investigation and remedy rather than require you to resolve the problem with the carrier alone. Customer rights concerning loss, damage or incorrect delivery are not waived when a seller hands the parcel to a delivery provider.

Returns, replacements and refunds are handled under our Return, Exchange, Cancellation & Refund Policy.