Thoughtful finds for everyday life.
Nepal NPR · Cash on delivery
Customer care
Use your secure receipt for order-specific actions. The guidance below explains what to expect.
01
Review delivery charges and the estimated delivery period at checkout before placing an order. This estimate uses the current district rate. It does not confirm delivery availability at your address. Delivery is available only to an address accepted for your order. Items from different sellers may ship separately, with one order total and receipt.
Read the full shipping policy →02
Use Track an order with your order number and the email used at checkout. You can see preparation, dispatch, and delivery progress without signing in. Order emails also link to tracking. For cancellations, returns, or full details, use your secure receipt or sign in to My orders.
Track an order03
After delivery, open the secure receipt and choose the affected item. Eligibility is checked against the policy saved with that order. You can add a reason, preferred resolution, quantity, and supporting photos. Approved COD refunds are recorded and handled through the verified manual refund process.
Read the full return policy →04
Open the secure order receipt to create an item-specific or order-level complaint. HastaBazaar can assign, investigate, escalate, request more information, and record the resolution without exposing unnecessary customer details to a seller.
